酒店智能化始终伴随着物联网的发展,通过控制开关控制房间的各种智能终端设备早已不是新鲜话题,微信开酒店门锁、控制灯光、窗帘、电视等并不能为酒店业带来太高的技术门槛,只是在消费闭环上,为消费者提供了一种新玩法和一定的便利性。
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AEwqTSirWqY3LS6py2zF03OfS9EzGbjWd070fOD/fvTJOJ6aRfQml6D6QuygAwN+OJJ4lj2s047rRSuw/V6qoKZ8l5s5GcHLd1v/sD3T5ytNLSDbmqO+UFJcp7N0rO9gzpeyciEzsOnI/dwFR1xK0QjP+IBaWKN7oeczm80xbm/YNEKlyTJabTLsZytFIAK+hz/7YjUi7/lNGemp5MS77Y/L7glJEZ6z/FTaT07R/b29AAgL8GAFsGy0sqOU26AAAAAElFTkSuQmCC)
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有媒体曾经这样描述过智慧酒店:“你静悄悄地走,正如你静悄悄地来,挥一挥手,甚至不用见到前台。”对于酒店行业,移动互联网连接了人与服务,酒店消费的O2O模式通过微信订房、APP订房等实现了闭环落地。微信、APP开门锁则实现了人与设备的智能对话。
物联网到底是什么?
“一只鸟是一个物体,但是我们没有办法记录它,因为它没有感应器,但如果我们放一个芯片在鸟的体内,这个芯片就能处理、接收信息。有了感应器,工厂、火车、航空航天、城市等万事万物就都能够相互连接”。
物联网是互联网的应用拓展,可以称为“物联网的互联网化”。近年来,随着人们对智慧生活概念的推崇和微信等移动APP的大量使用,物联网让人与物之间实现了智能“对话”,每个机器都有个二维码作为设备ID,在微信中可以通过和设备对话来控制设备,人可以直接向物发出指令,哪怕人在纽约,通过指令都可以控制在国内家里或认证酒店的一切物品。换句话说,借由这个二维码,APP成为人们操控世界的遥控器,打破空间限制进行链接只需要一部智能手机。
从微信开门锁到APP全应用
通过替换传统电子门锁的主芯片,配置类似于无线WiFi模块,则让门锁接入互联网,通过特殊的通讯协议,即可通过远程网络实现遥控,APP做为连接人和设备之间的交互界面,完成了人与设备智能化的最后一环。
互联网的发展经历几个阶段,PC互联网主要解决了人与信息、人与人之间的问题,移动互联网主要解决了人与服务之间的问题,以手机为控制终端的物联网则是下一个重要阶段。
酒店智能化始终伴随着物联网的发展,通过控制开关控制房间的各种
智能终端设备早已不是新鲜话题,微信开酒店门锁、控制灯光、窗帘、电视等并不能为酒店业带来太高的技术门槛,只是在消费闭环上,为消费者提供了一种新玩法和一定的便利性。酒店业内号称推出或正在推出APP智能酒店客房的酒店预计今年将达到一千多家,其中不乏洲际、维也纳、开元、7天等知名酒店连锁品牌,当然也包括尚客优。
微信开锁的瓶颈
不过,迄今为止,还没有任何一家酒店应用真正成功。致力于国内酒店智能化技术研发的云柚科技总经理吕波来公司交流时就曾表示,目前微信、APP开门锁的智能技术应用在国内虽然被热捧,但离大规模应用还有一定距离。比如,如何解决门锁等设备长期在网的电池能耗?芯片、设备量产的良率如何?
改变:
物联网互联网化在酒店管理系统中的应用更多的是从满足消费者入住的便捷化体验考虑。目前来看,国外很多运营良好的酒店都在进行互联网化建设,国内酒店也都有往智能化发展的趋势。很多专业人士可能都知道,APP技术在酒店系统的运用早在2012年就已经成熟,很多连锁酒店出于对客人安全负责,在未能保证对微信开锁这类技术的安全漏洞全部防控的情况下一直在试运行,进入2014年业界开始了大量应用,预计2015年将会大面试使用。大数据、移动、云计算这几个紧扣时代发展脉搏和市场需求的关键词,似乎已经让酒店行业不得不面对传统行业的互联网化建设这个大课题。
物联网互联网化带来的改变不仅仅是远程控制或者“微信开锁”。酒店和客人之间因为有了智慧化的互动平台,酒店便可以对客房进行管理,让客户了解房间、房价状况。APP平台可以实现对客人服务的闭环,客人可通过APP完成酒店预订、在线支付、自助选房、入住、退房,及对服务进行反馈。在管理层面,可以通过APP推送得知哪间房需要清扫,清扫期间若发现房间灯坏了,通过APP推送给维修部门,清扫、维修完成后再用APP推送给前厅。在下一波客人来临前,前台、客房服务部、维修部门都已完成迎客准备。自助服务的增多,降低了人力成本;远程开关客房门锁实现了便捷化入住,降低了时间成本,客房保洁人员直奔须清理的房间,减少清扫时间,提升了工作效率……现在,通过APP,前厅、客房、餐饮、工程、管理,酒店内部的每一个环节,内部流程顺序对了,一切可以改变。
未来:智慧酒店的大连锁化时代
设想一下,一个小小的二维码给生活带来的巨变已经足够成为时代变迁的标识,那么,在服务业趋向智能化的今天,特别是在实现了大连锁体系的综合服务行业,假如只满足于用微信控制电视、窗帘、灯光、门锁,那就真OUT了。
这几年尚客优的发展虽然一直专注在三线城市,但我们前不久刚刚抛出的智慧酒店概念就相当“拉风”:未来,当客人来到酒店,摇一摇手机,预定的房间门就会打开,扑面而来的是根据在他的社交平台和入住历史里收集到的体验习惯而预先营造的气息:喜欢的走廊灯和床头灯亮着,电视里播放的是他喜欢的节目,甚至是手机上还没追完的一段视频直接切换到电视上。对着手机说一句“开空调”,空调即送出他喜欢的温度,浴缸里的热水温度也是刚刚好。如果客人觉得酒店的枕头很舒服,靠垫的软硬度很喜欢,水杯的设计很有艺术气息,床的软硬舒适度正合心意,他只要通过一个叫“U—Shop”的智能化综合应用平台,就能直接扫描这些物品上的二维码,线上挑选“同款”并支付买单。也许客人还没到家,这些货品已经送到家了。
物联网的互联网化一旦在大连锁综合服务体系的庞大体量上投入使用,相信带给消费者旅居休闲消费体验的梦想空间更是无限放大的。